Support Resources Transitioning to a Single Knowledgebase - https://support.aeries.com/
We are currently in the process of transitioning all support resources into a single all-in-one knowledgebase – including documentation, videos, known issues, frequently asked questions (FAQs), field mapping, and more. While many existing documents are currently still housed here on the Online Help, updated and brand new documentation has already transitioned to be offered exclusively through this knowledgebase: https://support.aeries.com/support/home
The benefits of a single location for all support resources is self-explanatory, but one notable little-known advantage is the fact that all knowledgebase articles are fully indexed and searchable. In other words, when you go to search for your particular issue, if there is an existing resource available, you will see it listed in your search results – whether it be from documentation, known issue articles, videos, FAQs, or community forum posts. All Aeries knowledge and resources, accessible from a single search field.
As more documentation and other helpful resources are transitioned to exist solely within the Freshdesk knowledge base, the help icon within Aeries SIS will be updated correspondingly. At some point soon, there will be a significant upgrade made to have the knowledge base directly accessible within Aeries SIS in its own panel on the right-side of the system once you click the help icon – further streamlining the ability to obtain help right when you need it.
Click the image below to check out our Self-Service knowledgebase