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Welcome to Aeries Online Help

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Support Resources Transitioning to a Single Knowledgebase - https://support.aeries.com/

We are currently in the process of transitioning all support resources into a single all-in-one knowledgebase – including documentation, videos, known issues, frequently asked questions (FAQs), field mapping, and more. While many existing documents are currently still housed here on the Online Help, updated and brand new documentation has already transitioned to be offered exclusively through this knowledgebase: https://support.aeries.com/support/home

The benefits of a single location for all support resources is self-explanatory, but one notable little-known advantage is the fact that all knowledgebase articles are fully indexed and searchable. In other words, when you go to search for your particular issue, if there is an existing resource available, you will see it listed in your search results – whether it be from documentation, known issue articles, videos, FAQs, or community forum posts. All Aeries knowledge and resources, accessible from a single search field.

As more documentation and other helpful resources are transitioned to exist solely within the Freshdesk knowledge base, the help icon within Aeries SIS will be updated correspondingly. At some point soon, there will be a significant upgrade made to have the knowledge base directly accessible within Aeries SIS in its own panel on the right-side of the system once you click the help icon – further streamlining the ability to obtain help right when you need it.

Click the image below to check out our Self-Service knowledgebase
Freshdesk Knowledgebase

Welcome

Aeries Software is constantly updating the Online Help system that documents the Aeries software applications. The Aeries Online Help is easy to use and provides detailed information about the Aeries® Student Information System for both the Secondary and Elementary applications and more.








Please be aware that Aeries Software's objective is to provide their users with documented procedures, such as the ones found on this website, in an attempt to expedite the steps necessary to accomplish certain tasks within Aeries. However, Aeries Software recognizes that each school and district using Aeries has established their own unique guidelines and policies. By using these procedures you assume full responsibility for the appropriate application, the results of their use, any impact upon your database and conforming to all guidelines and policies that have been established by your school or district.

Contact

If you would like to contact Aeries Software, please visit our contact page to find the representative applicable to your needs.
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